Shipping policy

Zayelle operates the website zayelleofficial.com. By placing an order through our website, you agree to the shipping terms below. These terms are designed to keep the delivery process clear, smooth, and transparent for our customers.

General

At Zayelle, we carefully pack and dispatch every jewellery order to ensure it reaches you safely. While we try our best to process all orders on time, occasional delays may occur due to stock availability, courier issues, public holidays, or high order volume.

If any item in your order is unavailable or delayed, our team will contact you to confirm whether you would like to wait, replace the item, or cancel the order.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, Zayelle may offer free delivery, bundle offers, or special shipping discounts as part of promotional campaigns.

Delivery Terms

Standard Delivery Time

Our standard delivery time across Pakistan is usually 3–5 working days after order confirmation.

Delivery time may vary depending on your city, courier service, weather conditions, public holidays, or other unexpected delays.

Dispatch Time

Orders are usually dispatched within 1–3 business days after confirmation.

Our team processes orders during standard business hours, excluding national holidays and unexpected closures.

Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

Address changes can only be made before the order has been dispatched. Once the order is handed over to the courier, we may not be able to update the address.

Delivery Delays

If your order takes longer than expected, please contact our customer support team so we can check the status with the courier and assist you.

Tracking Notifications

Once your order is dispatched, you may receive a tracking ID or delivery update through SMS, WhatsApp, email, or courier notification.

You can use the tracking details to monitor your shipment’s progress.

Parcels Damaged in Transit

If your parcel appears damaged, opened, or tampered with at the time of delivery, please do not accept it and contact us immediately.

If the parcel was received in your absence and you notice any damage later, please contact our support team with clear photos or videos of the package and product.

Order Cancellation

Order cancellation requests can be accepted before your order is confirmed or dispatched.

Once the order has been shipped, cancellation may not be possible, and the order will be handled according to our Return & Refund Policy.

Customer Service

For any shipping-related questions, delivery issues, or order updates, please contact us:

Website: zayelleofficial.com
Email: shopzayelle@gmail.com
WhatsApp: 0303 8800072

Thank you for choosing Zayelle — timeless jewellery delivered with care.