Refund policy

Each jewellery piece is carefully checked before dispatch to ensure quality, shine, and finishing.

You can request a return or exchange within 14 days of receiving your order.

To be eligible for return or exchange, the item must be:

If you receive a damaged, defective, or wrong item, Zayelle will offer a free exchange or refund after reviewing the issue.

Please share clear photos or videos of the product within 24 hours of delivery so our team can verify and resolve the matter quickly.

For hygiene and quality reasons, the following items cannot be returned or exchanged:

To start a return or exchange, contact us within 14 days of receiving your order.

You can reach us through:

Email: support@zayelleofficial.com
Website: zayelleofficial.com
WhatsApp: 0303 8800072

Once we receive and inspect the returned item, your refund will be processed within 7–10 working days.

For Cash on Delivery orders, refunds may be processed through bank transfer, Easypaisa, JazzCash, or another suitable method.

Your satisfaction is important to us. If you face any issue with your order, our team will do its best to provide a smooth and fair solution.

Thank you for choosing Zayelle — timeless jewellery made for everyday elegance.